Returns

We hope you like your purchase, but in case you change your mind here's what to do.

 

For UK customers, please follow these simple steps:

  1. Let us know that you wish to return a product by emailing us hello@movementboutique.co.uk within 28 days of delivery 
  2. Ensure that the item(s) are in any original packaging, unused and in a saleable condition. Clothing must have all the garment labels intact.
  3. Send the item(s) back to the shop after notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing as we can't take responsibility for returns until they reach us. Our returns address is below. Alternatively, it can be found on your packing slip, our contact us page or your order confirmation email.
  4. On receipt of the product, we will refund the payment method that you paid with.

    For non-UK customers, please follow these simple steps:

    1. Let us know that you wish to return a product by emailing us hello@movementboutique.co.uk within 28 days of delivery
    2. Ensure that the item(s) are in any original packaging, unused and in a saleable condition. Clothing must have all the garment labels intact.
    3. Ensure you clearly mark 'returned goods- no commercial value' on the parcel, as failing to do so may result in your parcel incurring import charges or being returned to you
    4. Send the item(s) back to the shop after notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing as we can't take responsibility for returns until they reach us. Our returns address is below. Alternatively, it can be found on your packing slip, our contact us page or your order confirmation email.
    5. On receipt of the product, the boutique will let us know to refund the payment method that you paid with.

      Please note returns are at your own cost. However:
      a) If you are returning a faulty product, we will also refund the return postage costs

      Exclusions: Unless faulty, we are unable to accept returns of perishable products, earrings (for hygiene reasons), personal products sold with a hygiene seal where that seal has been broken, perfumes and toiletries, underwear, swimwear, products made to order, or any product that has been used, returned without original packaging or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.

      Exchanges If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement.

      Questions?

      If you have any questions on our Delivery and Returns policy, please get in touch with one of our lovely team at hello@movementboutique.co.uk . We'll be delighted to help!